Dissatisfaction

To Whom It May Concern,

On the 29/06/2025 at 11:18 my husband and I went to Wimpy Tambotie Mall.

My husband ordered a hash brekkie and I ordered a double cheese burger and we ordered 3 x regular famous wimpy coffees.

My husband asked for white toast and I asked for my double cheese burger to be on brown toast.

Our waitress Keletso asked us twice what toast we wanted and we confirmed twice that he wanted white toast and I brown.

When our food arrived my husband said to Keletso he wanted white toast because there was brown toast on his plate, she went to exchange it for white toast.

We had our meal and when done asked for the bill.

I noticed that the burger I had was R109.90 (big cheese) instead of R59.90 (cheese double quick bite). I asked Keletso why the burger was so much if I wanted the double cheese burger and she told me that the cheese double quick bite was R59.90 and not the big cheese. I said to her but that (the cheese double quick bite) was the one that I wanted and she said in her own words "then that was a misunderstanding from my side". I told her I want to speak to the manager as this is was unacceptable.

The male manager came out not Grace the female manager and told me but she brought me the big cheese and I still wasn't happy and told him that she did not explain the difference between the two burgers and just decided that she would being me the big cheese burger.

The manager very sarcastically asked me then in his own words "do you want her to pay for the big cheese?" on which I rep**** "no just the difference because that is not what I ordered and she did not explain the difference between the two burgers."

I ended up paying for the burger I dod not want or ordered at the end of the day and I did not give her a tip as she did not listen.

Also my husband's hash brekkie looked like the bacon was just two peaces of bacon that was laying around and it looked nothing like the delicious breakfast in the menu.

I am very discussed with what happened and I am also going on Facebook to make my dissatisfaction known. We hardly go out and then this is what we get!!!

THANK YOU WIMPY TAMBOTIE MALL FOR NOTHING!!

I still have my slip.

Regards

Cindy ***