Disrespect and Insult from the shift Manager following a customer complaint

Good day,

On Saturday 26 Jan 2019 I bought 2x double up breakfast meals for a take away. When I got home to enjoy my meal with my caregiver we both realized that the beef patties (which replaced bacon) had foul smell, and that they seemed cooked or microwaved, not fried as per the standard. I had already eat 1 egg and 1 griller. I then decided to return my own meal, caregiver decided to eat hers. I mean it was an hour wait that we had (to go buy, wait and come back). Anyhow,

I could only go back to the mall on Monday after work, for various reasons, which included other commitments and parking issue at the mall.

Firstly the Manager asked me non-sense questions, with so much smug. At some point of the argument she laughed at me. This was very annoying, as I felt insulted. Another insult was to be asked if I came back JUST for the patty, and if I want R22.00 (which is the cost for only the patty not the meal). I told her yes I wanted my R22.00

The manager further commented about the fact that I had eat 1 of each of the meal's contents as mentioned above. I outlined to her that my complaint was about the patty not about anything else, and if she had listened and gave my complaint the respect it deserved she would have picked that. After realizing that the patty was spoilt I could not proceed eat the food.

I am still very upset about this behavior and disrespect from a customer-oriented fast food place, especially Wimpy since over the years and all the time (wherever I go to a Wimpy) its staff is friendly and respect its customers irrespective of their color and age. It's also difficult to forget the smug look at that manager's face.