Disgusting service!
<p> </p> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I am reporting appauling service at your Wimpy branch Southcoast mall. Dealt with a manager that lacked all s****s as a manager named Loret Coetzee.</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">From the time we walked in till the time we recieved our food was an hour and a half. Drinks all came 45 minutes after ordering and cold. No communication as to what was happening and other tables were being served before us.</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> Manager Loret when called for didnt introduce herself as the manager, immediately started with excuses as to the delay nd her body language, attitude and ettiquette was definitely not that of any one that should be in charge. Asked for details and she gives them to me in a disgruntled manner...when we were the disgruntled customers and walks away rudely. Disgusting! Food is brought later no butter dirty cutlery and expected to wait for butter whilst food gets cold and everyone not served. Paying this bill was an insult. Also the extras we ordered didnt all come correctly. Robbing us.</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I accept a proper apology for this disgusting service.</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">Please can I get feedback as this was unacceptable during our holiday in the southcoast.</div>
Thank you very much for taking the time to report your experience with our Southcoast Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
Best regards,
Thank you very much for taking the time to report your experience with our Southcoast Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
Best regards,
