1 reviews | Active since Aug 2015
Disgusting quality of food: Cost saving before quality.
<p>Over the weekend we went for a late breakfast at you East Gate branch. We order the streaky bacon breakfast and I was disgusted at what we received. <br />The bread was toasted on a dirty grill (thus the bread was black from all the dirt and grit that gathers when the grills aren't cleaned). <br />The bacon was appalling- I have NEVER seen a *** so skinny that the bacon was this size. It looked like we were each served one rasher which was cut in half to look like two. And again, the bacon was charred from a dirty grill. <br />Our "cherry tomatoes" weren't cherry tomatoes but rather g**** tomatoes. <br />And the rocket leaf was not a leaf of rocket but rather a small piece broken off from a leaf. <br />As you can see from the picture our plates was also dirty- the rims were filthy. And chipped. <br />The water we ordered was of sub-par quality (I suggest you employ a filtration specialist to assist. I can recommend Sagisa)</p> <p>I was absolutely disgusted. I did not moan at the poor waitress because it is not her fault that the kitchen sends out such appaling food. I can only assume that they are working under instruction from the owner to save costs and this is why they served us this atrocious meal.</p> <p> </p> <p>I tried to email you on your customer service address, however I got an undelivered return- So clearly you don't value customer feedback. </p> <p> </p> <p>I also have a photo of this meal should you want to see it. </p>
Thank you very much for taking the time to report your experience with our Eastgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
Thank you very much for taking the time to report your experience with our Eastgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
I considered changing my rating on this review to a 5 star, however I feel that this review is based on my experience at East Gate and I am still appaled by them thus I wont be changing this review. Please do note that Wimpy was gracious in their approach to my complaint and I was contacted by a representative and had a 5-star experience at a different branch. I wrote a review about the branch I visited this past weekend and have given compliment where compliment is due. I hope that East Gate has been taken to task as they should be.
I considered changing my rating on this review to a 5 star, however I feel that this review is based on my experience at East Gate and I am still appaled by them thus I wont be changing this review. Please do note that Wimpy was gracious in their approach to my complaint and I was contacted by a representative and had a 5-star experience at a different branch. I wrote a review about the branch I visited this past weekend and have given compliment where compliment is due. I hope that East Gate has been taken to task as they should be.