Disgusting experience
What a dump! I came here so that my son could enjoy the play area.
Unfriendly staff at the door who glare at one as thouth you are invading their area rather than visiting their restaurant.
After being seated, I waited 25 minutes for someone to acknowledge that I hadn't been attended to. Two further families had since been seated, had their orders taken and received their food.
Once my son's toasted cheese eventually arrived, there were tomato pips on the outside of the sandwich.
This place will never see me again.
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Wimpy's replyOfficial
04 Mar 2019, 13:47 Hi RosalindWe are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Please tell us the branch you visited so that our Customer Care team can escalate this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
Best regards,
Wimpy's reply04 Mar 2019, 13:47
Official
Hi RosalindWe are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Please tell us the branch you visited so that our Customer Care team can escalate this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
Best regards,