Disgusting customer service- Stay away from wimpy

Good morning,

U trust you are well.

Let me start by saying I'm utterly disgusted in the way I was treated at wimpy, this is the first horrible experience I've ever had in all my life visiting wimpy.

On the 30th April 2023,at 17:38pm I visited wimpy gateway, the wimpy on the end near Game. I arrived there, I stood for a few seconds whilst waiting for someone to seat me.

I was then met by the most unfriendly waiter, she didn't even simile or great me, she looked at me in total annoyance as if 'why are you here' , I asked for a table for 1 , I was told that they are closing at 6pm , I respected that and I said upfront that I would only like a cup of coffee. The waiter then went on to try persuade me to buy a take away coffee instead of sitting in, at this point I felt very embarrassed as it seemed like I wasn't welcomed in that store. Mind you I'm looking a store that full of people still eating/ waiting for me and there's 20mins till officially close , I know that there's no way everyone is going to be out of that store at exactly 6pm and nor would have my sit down coffee taken more than 20mins to arrive as the waiter tried to convince me it will, at this point it was clear to me that I was just not being welcomed to the store and waiter did not want me there.

I'm utterly disappointed with this poor customer service, I'm actually hurt by the fact that wimpy always advertise their "customers are Familia" , "making memories at wimpy" and all there's lovely fancy concepts when actually you guys are the total opposite, it's really sad knowing I was treated in this way.

I will require further assistance from you to investigate this matter and ensure adequate feedback is provided.

Just and FYI I have raised the concern on the 01st May 2023 , 23 days later and all I get is "Hi, we apologise for the delayed resolution. We will urge our team to get in touch"

Yet again disgusting customer service . You make me sick