1 reviews | Active since Jan 2021
Disgusting attitude of owner of Wimpy in Grandwest Casino.
The owner of Wimpy Grandwest Casino refusing me entry into Wimpy on 18 January 2021 whilst I was still busy engaging with the waitress explaining that I quickly wanted to give a message to one of the mom's who was having breakfast there.Only two people was in Wimpy at that time. My intention with a mom that was with me was not to eat in at Wimpy but to give a message as we were going to have our eat in at Spur. As I was still explaining to the waitress out of nowhere she say sorry I can't let you in. The waitress who at this time was embarrassed explained that I can quickly fill in form and deliver the message to the mom who was having breakfast there. Conduct of the owner of Wimpy in Grandwest Casino shocking and disgusting. I went back to her and asked her why she blatantly refused me entry into Wimpy where she **** and said that she indicated that I can't come in if I do not fill in the form. Fortunately we know the procedure of restaurants if you going to eat in in this case the mom who i was with at the time was not going to have breakfast at Wimpy but Spur instead. Eventually myself and her as she said she was the owner had words she asked me to leave as that was her restaurant forgetting that she is leasing at Grandwest Casino and that her conduct is a bad reflection on the Wimpy brand but most importantly for Grandwest Casino. She called the manager of security who came to have a professional word with me wanting to understand the incident. The mom that was with me explained to the Security Manager how rude the owner was of Wimpy as she. The Security Manager at Grandwest Casino apolised. I have been as long as I can remember been a patron of Wimpy Grandwest Casino for the past 8 years but the bad and disgusting attitude of the owner of Wimpy Grandwest Casino has just lost my support and family and friends. Disgusted I don't understand with only two people having breakfast in Wimpy how she as the owner can disregard patrons who is prepared to support businesses through this pandemic. It makes one won
. I truly believe that Grandwest Casino need to screen people first that wants to run businesses at the Casino as this is clearly a reputational damage to the Wimpy brand but more particular to Grandwest Casino.. I have certainly not have had such an experience and will definedly not support the Wimpy at Grandwest Casino. I must however acknowledge the professional conduct of the waitress who listened and advised me to quickly fill form and commend the professionalism displayed by the Security Manager of Grandwest Casino. I will never ever support Wimpy at Grandwest Casino.
