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Vuyolwethu N

1 reviews | Active since Jan 2018

15 Jan 2018, 11:19

Disgusting Attitude from Gavin, Wimpy Owner at Featherbrook Village, Ruimsig.

I am in total shock at the treatment I received from the owner of wimpy in Featherbrook Village, Ruimsig. I got in the Wimpy and a waitress came up to my table 30 seconds later asking for my order. I asked for a glass of lemon water and took out my laptop to start working (as per usual). A few minutes later the owner, Gavin, came to my table with a condescending attitude, confronted me abruptly and said that a few of his staff members are saying I never order food I always come to his store for the Internet and water. He called his manager and another waitress to attest to this. When I asked him which staff member are saying this, he proclaimed that it’s all his staff members who are saying. I called one lady who had served me in the past to disagree with this statement as I was sure she would remember me from a few weeks back, but even she agreed to this statement. I was so shocked by this and told Gavin that his staff is being dishonest and that the last time I worked at the Wimpy I had a full size breakfast. He walked away and said he wants to be happy just as much as I want to be happy... Fuming with Anger, I called my banker and requested all my bank statements to prove that this is all lies, and indeed I found a transaction I had made to this particular Wimpy on the 5th December 2017. Immediately, I called the waitress who denied this and showed her, and told her never to lie like that again. I asked for the owner (Gavin) so that I could show him the bank statement and ask him to retract his abrupt assumptions and accusations, instead the Manager came to me and said Gavin is unavailable. I waited for an hour and asked one of the waitresses to call him again, he was now apparently in a “meeting”. He kept me waiting for more that an hour. I was shocked by the fact that he was not bothered to come out of his office to address me promotly, in the sane manner he came lashing to my table to throw accusations at me. I’m completely appalled by this Wimpy owner (Gavin), on how he treated me and how he spoke to me, he basically non-verbally called me a lier... He eventually came over and when I told him I didn’t appreciate how he was abrupt towards me, he stood up and said I am more than welcome to leave and that there’s a million Wimpy’s to choose from. He came back with a piece of paper and said I can call the head office if I want to (again, an indication of little regard for me as the customer). I’m appalled by this man’s behavior and cannot believe that an excellent franchise like Wimpy would have owners who do not care about their customer’s satisfaction. I will never go to this Wimpy again.

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Replies (1)
Wimpy
Wimpy's reply17 Jan 2018, 16:04
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. We do not condone this kind of behaviour from anyone who represents the Wimpy name.

Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Wimpy Team

Customer Care Line: ***