1 reviews | Active since Oct 2018
DISGUSTERED by Wimpy Zevenwacht mall
Good evening. I can’t explain how disgusted and shocked I still am after the most horrible experience I had this morning at Windy In Zevenwacht Mall in Kuilsriver. I ordered a toasted mince and cheese sandwich which came with chips. Firstly there wasn’t any brown bread which was okay, then when the bread came it never looked like toast and they gave me a ”Korsy” the last slice of the bread with a black HAIR stuck to it But before I turned the bread over and saw the korsy and hair I ate the chips which was in the plate. I asked the waitress if she can see the Hair and said yes then I asked if it’s normal that they give the last slice of bread to customers and she again rep**** no, I then requested to speak to the MANAGER which was the most shocking is while I shared my view she blatantly turned away and walked while I was talking to her and the 2 waitress standing there still charging me for the Chips I ate.
If management treats customers with such disrespect I’ve got no words.
I will NEVER go to Wimpy in Zevenwacht Mall in Kuilsriver EVER again.
Hi Tina, we are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Hi Tina, we are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
