1 reviews | Active since Jun 2015
Disgusted!!
<p>I had lunch at your store at De Doorns today at 13:00 (2016-08-11). I ordered a Slam burger. When I cut through the burger, it was still raw inside (red). I immediately sent it back. I had to get back to work, so I didn't check the burger they brought back, as I expected that it would be rectified as I requested. They put it in a doggie bag and I went back to work.</p> <p>I just got home now (17:00), ravenous, as I couldn't eat again. And now again, the burger is still raw. I don't know what they did, coz it took some time to get my burger back.</p> <p>Having been a loyal customer of yours for several years, this to me is unacceptable service standards. I will not recommend your restaurant to anyone.</p> <p>I am seriously disgusted, and still hungry .....</p>
Good day Nathan
Thank you very much for taking the time to report your experience with our De Doorns branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Good day Nathan
Thank you very much for taking the time to report your experience with our De Doorns branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care