MK
Mandla K

1 reviews | Active since Jun 2015

04 Jun 2018, 09:30

Discriminatory service

I took my son to Wimpy Florida Junction on Sunday morning (3rd). There were 2 managers (which I noticed) in attendance, one lady (Pamela) and one gentleman (didn't get his name). When they did the walking around asking customers if they were ok they completely ignored our table, and this happened several times. This wouldn't be strange ordinarily but since we were the only black customers in the entire restaurant I took offence to it. I took it up with Pamela since she was the one doing the rounds on our side of the restaurant, and her defence was that she didn't do it deliberately...I found the defence unacceptable that they wouldn't 'see' the only black table in the restaurant but 'see' each and every table occupied by white people...even my 12 year old noticed it. I guess the managers know which side of their bread is buttered and that is why they concentrate they efforts and best customer service on the white patrons. Disgusting whichever way you look at it.

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Replies (1)
Wimpy
Wimpy's reply05 Jun 2018, 13:34
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Wimpy Team

Customer Care Line: ***

Best regards,