VV
Vanessa V

1 reviews | Active since Mar 2015

07 Mar 2015, 12:18

Disappointment to say the least

On the day of the 7th of March 2015 , <br> My supervisor went on a take away breakfast run for myself and another colleague. We are site based , and extremely flooded with work so I could not go myself. I asked my Supervisor to bring me a meal , which was the chicken mayo and bacon baguette with a side of hash browns sticks instead of fries. He phoned me shortly to say That this was not available, and he had ordered a Honey mustard Chicken baguette instead .Upon receiving my meal my supervisor informed me that they had given me a side of fries instead of hash browns but that the order was fixed, much to my disappointment to see that it hadn't even been replaced , or even included in the meal,yet it was payed for. The chicken mustard was not even on the baguette , as the contents was watery, therefore i had to use a s**** to place it on the meal. As a loyal Wimpy customer I am utterly disgusted by this. <br> <br> I am not looking for Compensation of any sort,<br> I would just like to make you aware that through bad service delivery like this , <br> You are bound to lose more customers.

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Replies (1)
Wimpy
Wimpy's reply10 Mar 2015, 09:31
Official
Hello VanessaVrey,

Thank you very much for taking the time to report your experience with ourSecunda Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Head Office