1 reviews | Active since Dec 2013
DISAPPOINTING SERVICE RECEIVED AT WHIMPY SUNCOAST, MANAGER DIDN'T REALLY DO MUCH TO HELP
<p>Saturday 18/2/2017, turned out to be the worst day for my friends and I. We are part of a group called SINGLEPARENTS ZONE on FACEBOOK, We decided to have our MEET AND GREET at Whimpy it was for 5 of us, the rest that supposed to show up didn’t make it to the event. </p> <p>We were seated inside for over 45 mins nobody acknowledged us or came to assist us. It was 3 of us initially, the 4th person joined us and we decided to move outside as it was cooler there. Once again nobody came through to assist us till we called for the waitress to come. She got us our menus and left. It took another half hr before she returned to take our order by then the 5th person that was joining us got there and placed an order. We were told that there was no ice cubes to give us water with. The 5th persons meal took so long to come when it eventually came it was 2 meals one of which we did not even order for. We called for the manager and he could say nothing to us. All he did was stare at us blankly. When we were done we could have walked out without paying the bill due to the lack of service. There were alot of people at the place waiting for service some walked away but there was no waiters to serve us.</p>
Thank you very much for taking the time to report your experience with our Sun Coast branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
Thank you very much for taking the time to report your experience with our Sun Coast branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
