1 reviews | Active since Jan 2010
Disappointing service and poor quality food
<p>Just wanted to put on record that your Wimpy branch in Greenside has really degenerated in terms of service and quality of food.</p> <p>I took my family to this branch tonight and despite it being almost empty the service was very poor. The waiters and waitresses were literally leaning on counters and having conversations amongst themselves while many customers had to shout across the room for service.</p> <p><br />I had ordered a mix grill and instead of the BBQ basting on the steak which was confirmed with the waiter he brought a streak which was over done and basted with Peri Peri sauce. When I asked him to bring me the steak I ordered he came back from the kitchen with a steak which was clearly only taken to the back and the peri peri s****ped off and BBQ sauce poured over. I could see the chili and remnants of the sauce. I had to insist that a new steak was made. When I asked for the manager nobody was on hand to talk to despite there being at least 5 staff members in the store.</p> <p><br />My wife's chips were burnt and steak was also overdone and generally there was a degree of apathy in the store.</p> <p><br />Really disappointing and I will not be going to Wimpy again if this is the quality which is expected of the once legendary brand.</p> <p><br />Regards</p>
Thank you very much for taking the time to report your experience with our Greenside branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
Thank you very much for taking the time to report your experience with our Greenside branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
