Disappointing response from Wimpy

I recently downloaded the Wimpy app on my cellphone on or about the 06 March.

On 11 March 2025 I visited Wimpy restaurant at Bergview.

I scanned my receipt (copy attached) and read that I can redeem a free shake with my first order within 30 days.

I enquired with the Wimpy attendant, named Shirley. Shirley was unaware of the promotion and referred me to her manager, Louis Gogotjie.

Louis explained that I do not qualify for the free shake because I did not connect to the Wimpy free wifi and download the Wimpy app at Wimpy Harrismith.

I checked on the terms and conditions but could not find those stipulations.

On 12 March I reached out to Wimpy to please clarify Wimpy position on the message from the Wimpy app of free shake, yet it cannot be redeemed.

On 13 March I received a call from Wimpy notifying me that my query has been escalated to their regional office.

The Wimpy app on my phone still says "Thank you for joining our table. To celebrate, your first purchase comes with a FREE milk shake. Offer valid for 30 days, so don't wait too long to shake things up".

Wimpy, please can you clarify how your promotion works. I tried it and it did not work on 11 March.