Disappointed in customer service support.

On the 22nd April I bought, one kiddie meal, 3 burgers and a dagwood. The cost of was R423 (approximately). Before paying I redeemed points. There was about R73 worth of points. The points were successfully redeemed however, I still paid the same amount of money. I called the help line and the lady requested I send an email with proof of purchase. I gladly sent it to customer service. Their response was that I had successfully redeemed points (which is true) but nor one can give me the reason as to why I was charged the same amount of money. After numerous emails trying to get a response, I received the same ans3which doesn't make sense. Someone should explain why I paid the same amount of money after point where deducted. Surely I should have paid the difference but not in this case.

I am disappointed by the lack of customer service support I received from Wimpy. Atleast someone should investigate before responding to my email. My bank statement even shows that I paid above R400. Where did my points dissappear to? CRM:*** is the case number.