ST
Slindokuhle T
1 reviews | Active since Feb 2017
20 Aug 2019, 10:18
Disappointed
Good morning, I placed an order for breakfast via MRD food Order DFD***9 ,from Wimpy church street in Pietermaritzburg.I ordered a best of both breakfast and added another pork banger to it, with whole wheat toast. I instead got a cheese griller breakfast with white bread.I am extremely disappointed with this, it was the first time I ordered from wimpy via MRD and I doubt I will be buying from them again.The parcel was still sealed when I received it and by the time I noticed that I had received the wrong order the driver had already left so I had no choice but to eat the little that was given to me.
Helpful (0)
Replies (2)0
Replies (2)
Wimpy's replyOfficial
20 Aug 2019, 13:13Hi Slindokuhle
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
Wimpy's reply20 Aug 2019, 13:13
Official
Hi Slindokuhle
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
ST
Slindokuhle T's updateReviewer Update
21 Aug 2019, 13:38Thank you ,matter was dealt with promptly and resolved by Mr M. Jones
ST
Slindokuhle T's update21 Aug 2019, 13:38
Reviewer Update
Thank you ,matter was dealt with promptly and resolved by Mr M. Jones