NC
Nancy C

1 reviews | Active since Dec 2017

29 Dec 2017, 18:45

Disappointed

I went to The Wimpy in the Pavillion Durban and their salads are not standard, there are a lot of added items that I can't eat. I asked the waitress if I could rather just have a normal green salad with a bit of strips of chicken. She had to find out from her Manager first. Upon her return she indicated to me that this would be the very last time that they accommodate me because Wimpy has a standard menus that they can't deviate from. I was rather shocked at this reply. What happened to good old fashioned customer service. Im not asking a lot, just a normal salad. Its very sad thst our Country lacks excellent service and this I've learned because when I travelled to Thailand their service is PHENOMINAL, they go out of their way to ensure their customer is completely satisfied.

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Replies (1)
Wimpy
Wimpy's reply11 Jan 2018, 16:52
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Wimpy Team

Customer Care Line: ***

Best regards,