1 reviews | Active since Jul 2016
I had places an online order for 3 master breakfasts from wimpy which is delivered by Mr delivery. They charged me R18 for a side of add on mushrooms. I paid the R18 and geuss what... I got 2 mushroom cut into 3 pieces. The container was half empty with the little food they added and charged me about R100 for a breakfast. I called them and spoke to Shanaaz. I told her that I'm unhappy with the half empty container that I just paid for and the mushroom that they charges me R18 for one mushroom. She says to me... they are too busy to deal with it now. She then tells me to call Mr delivery to collect a portion of mushrooms making me liable to pay the costs for Mr delivery.... I mean.... realy.... half breakfast and over charged.... and she does not even have the decency to get a solution. I am disgusted and disapointed... no help and no service
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
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