CC
Chitofu C

1 reviews | Active since Jun 2012

10 Apr 2015, 08:40

DIRTY CUTLERY AND \MATURE STEAK"!"""

After deciding to have breakfast at Wimpy in Bronkhorstspruit this morning, I was given a fork with egg yolk stains. The waitress apologized and gave me another set of cutlery. On taking my first bite of the steak, it was off and I called the waitress again. She apologized and decided to change. It is at that moment I decided to leave because I could not trust anything coming from the kitchen. Whilst waiting to pay for my coffee, I asked to see the manager. He said he tasted the steak and it was fine, the \problem"was that most steaks coming from head office were \""mature\""!!! I then asked him why would there be a problem if the steak is tasting fine?? And the cutlery? He then asked me to come at the kitchen to see for myself. I refused to do that as I am not authorized to be there. I told him I will contact the local health officials to come and he asked if I was threatening him!! <br> <br> Wow Wimpy"

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Replies (1)
Wimpy
Wimpy's reply10 Apr 2015, 11:32
Official
Hello chitofu ,

Thank you very much for taking the time to report your experience with our Bronkhorstspruit branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care