NR
Nolwazi R
1 reviews | Active since Sept 2011
04 Sept 2015, 11:24
Delivery that never came
I placed an order at Wimpy Pretoria Central- *** on Friday @ 9:20am for delivery.<br> After spending 15 mins with the Someone on the line getting my order and all.<br> I asked how long it would take after placing my order and was told it would take 20 mins.<br> <br> After 2 HOURS, I call back to ask if the order is still coming and im told \oh sorry- we don't deliver there"the person that took your order is still in training.<br> <br> Yet when they picked up the error"
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Wimpy's replyOfficial
07 Sept 2015, 09:01Hello Nolwazi123,
Thank you very much for taking the time to report your experience with our Pretoria Central branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Pretoria Central branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply07 Sept 2015, 09:01
Official
Hello Nolwazi123,
Thank you very much for taking the time to report your experience with our Pretoria Central branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Pretoria Central branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,