LL
Louise L
1 reviews | Active since Apr 2014
02 Oct 2017, 10:17
Cutlery
ALL OF THE CUTLERY OF THE ORDER WAS DAMAGED!!! The waitress, Mabel, asked what was still short when order was brought to the table....arent orders checked when collected? I asked to see manager. Upon giving details of my complaint, the waiter did not give me the oppertunity to finish before she explained...RUDE!!!
VERY BAD EXPERIENCE!!! GET RID OF CHIPPED CUTLERY AND HAVE WAITERS TOUGHT HOW TO HANDLE ORDERS AND WHEN TO SPEAK IF A COMPLAINT IS DISCUSSED!!
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Wimpy's replyOfficial
01 Feb 2018, 14:58We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
Wimpy's reply01 Feb 2018, 14:58
Official
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,