1 reviews | Active since Sept 2012
****py Service
I am extremely unhappy with the service I have received at the Watercrest branch on two occasions. <br> <br> Incident nr 1: We waited 15 minutes just for your waitress to notice us and then also only because i waved my arms at her. the restaurant was empty but the staff took no notice of us and we did not receive a menu or anything until i had to ask the cashier whats going on.<br> <br> Incident nr two: i ordered a bacon and egg toasted sandwich which is a relatively quick and easy thing to make. 20 - 30 minutes later i discovered they had not even started making my sandwich yet and only now asked me how i wanted my egg.<br> <br> I go to this branch quite often with my suppliers but really am not happy with what has happened and do not think i will be going back.<br>
Thank you very much for taking the time to report your experience with our Watercrest Mall, Durban branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Watercrest Mall, Durban branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care