1 reviews | Active since Jan 2011
<p>So, I've been to Wimpy a few times because I enjoy the food and so far for the past 6 or 7 times I have been at Wimpy Diamond Pavillion, I have experienced bad customer service. Having to wait 10 tor 20 minutes just for a drink order with tired waiters passing you. But I thought I would keep quiet until Sunday. Our order was taken and halfway through the meal our waitress was seen leaving with a bunch of Checkers bags, not even telling us she would be handing our table over. Having sat there after finishing my food and milkshake, I was thirsty again but there was no waiter in sight. I went to the front desk asking the manager where our waitress is and after 5 minutes she comes to our table with the bill after I didn't even ask for that. We got our top up drinks but the service was horrible. At was around 2 in the afternoon and if it was close to closing, I could maybe understand but it wasn't. I'm very disappointed in the quality of service this branch is giving.</p>
Thank you very much for taking the time to report your experience at our Kimberley Diamond Pavillion branch.Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy
Customer Care
Best regards,
Thank you very much for taking the time to report your experience at our Kimberley Diamond Pavillion branch.Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy
Customer Care
Best regards,
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