EK
Eldrin K

1 reviews | Active since Feb 2013

22 Apr 2018, 20:43

Con-waiters at Wimpy

I am disgusted by what happened to me at Wimpy Balfour Mall today Sunday 22 April 2018. The slip said the waiters name is Nelly Mathebula- she did not introduce herself to us not sure if thats her name. I went for lunch with my husband and 2 kids and ordered the burger and shake combo for myself, one kiddie clown burger for my 4 year old (my other child 7 year old is a fussy eater she only wanted a milkshake) and a bbq 1/4 chicken with pap for my husband and the milkshake for my daughter. This was such an unenjoyable experience, the lady was quite unprofessional and seemed annoyed at us for an unknown reason. She took the order and another guy brought the food with no cutlery. We had to wait for someone to notice us waving in a seemingly deserted restaurant.... but this is not the worst... We were done eating and got a phonecall to be somewhere quickly so we asked for our bill , we were done eating anyway but no one was tending our table for a while. The bill came and was R279.40 and we told the gentleman to add R10 tip so in total we paid R289.40

After getting home ,now settled, going through my slips i noticed that on the Wimpy slip that we had been presented and paid for was items we did not even order???? Cappuccino...Farmhouse breakfast...2 X fun cheeseburgers....

This is utterly dissapointing and i feel very much cheated because i do not expect to be handed an incorrect slip, at least not from a reputable restaurant like Wimpy. I feel like i was conned by Wimpy and I will not take anyone I care for or at least recommend to eat there. No chill at Wimpy be VERY alert when you are handed your bill.

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Replies (1)
Wimpy
Wimpy's reply23 Apr 2018, 14:07
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Wimpy Team
Customer Care Line: ***

Best regards,