SM
Stephen M

1 reviews | Active since Mar 2019

16 Mar 2019, 12:05

Complaints Wimpy mall of the south

I absolutely cannot stand this wimpy. The service is horrible, the staff are rude, the food always arrives cold or it’s the wrong orders , you wait for ever to be served and for the food to arrive , your table gets given to people who just arrive. Every time I have been there there has been an absolute nightmare story . The manager is very unhelpful and does not resolve the matters the cutlery is filthy most of the time and the glasses always have a dirty “egg” smell to them I absolutely DO NOT recommend this place to any one. Absolutely shocking .

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Replies (1)
Wimpy
Wimpy's reply09 Apr 2019, 16:53
Official
Hi Stephen
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards,

The Wimpy Team
Customer Care Line: ***