LZ
Londeka Z
1 reviews | Active since Aug 2015
27 Aug 2015, 10:28
Complaint resolution
When having breakfast i unfortunately came across something in my food that shouldn't be there, so naturally the manager was called, he sincerely apologised for the situation offered an explaination and tried to rectify the mistake to the best of his ability.<br> <br> what could've turned into a ugly situation was calmly and effectively managed with good customer service skills, well done to him and his team<br> <br> i do however hope such incidences are kept minimal
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Wimpy's replyOfficial
28 Aug 2015, 08:32Hello llondeka,
We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our OR Tambo Airport branch. We are so happy to hear that you are receiving excellent service from them! Your compliment has been received by our Customer Care centre and has been recorded in the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our OR Tambo Airport branch. We are so happy to hear that you are receiving excellent service from them! Your compliment has been received by our Customer Care centre and has been recorded in the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply28 Aug 2015, 08:32
Official
Hello llondeka,
We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our OR Tambo Airport branch. We are so happy to hear that you are receiving excellent service from them! Your compliment has been received by our Customer Care centre and has been recorded in the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our OR Tambo Airport branch. We are so happy to hear that you are receiving excellent service from them! Your compliment has been received by our Customer Care centre and has been recorded in the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,