COMPLAINT

On 26 October, we had breakfast at Wimpy at Queens Corner. Because of the rugby we couldn't get a table at Spur that is the only reason we ended up at Wimpy. Well what a disaster. We were seated, placed our drinks order and waited. My eldest daughter refused to go into the play area because it was so smelly. Another table was seated next to us...there order was taken and they received their drinks, then their food and we waited. It was a good 40 minutes before we received our drink. Well when the order came, another disaster..the food was cold, half of my one daughters order was not on the plate. It was then taken away and just added to, which means the original order was ice cold. My husband went and spoke to the manager, leaving his number asking for the owner to phone. Well that has never happened. The manager went as far as to say, go ahead go to Head Office. My husband then went onto your website and submitted a complaint, nothing. He received a call last night asking him about it. They want a copy of the e-mail. It is not an e-mail, it is an online complaint submitted on your website, which should be traced by you. Obviously your website does not work properly or the staff employed to deal with matters like this are not competent enough. The service was absolutely shocking and it is not about giving the meal on the house, which is what happened. When you go to a restaurant you expect good service, as simple as that.