AT
Andiswa T
1 reviews | Active since Oct 2011
18 Aug 2018, 16:07
Complaint
On the 15 of August 2018 at about 16h00 I went to Wimpy orderd my food and my card was cloned by one of their employees, who was serving me they stole R10k in bought online. I left my details with the Supervisor Andiswa who promised to investigate and she hasn't called me since then.
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Wimpy's replyOfficial
21 Aug 2018, 12:18We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
Wimpy's reply21 Aug 2018, 12:18
Official
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,