Cold food soldME

On 29/8/2017 till slip time 12:27 bought 2 cheese burgers, chips and 2 buddy cold drinks. At 12:42 I called to inform the manager the food was ice cold. The chips felt like it was in a fridge. The cheese did not even melt!!!!! This is impossible to cool down so quickly and the fact that the cheese has not even melted is a very clear indication that the preparation has been done at least an hour or more before it was used for the burgers. The manager took banking details to refund. Needless to say, that I had to do a follow up today, ONLY TO BE ADVISED THAT THE OWNER WILL DO REFUND ON MONDAY 4/9/2017!!! GOOD GRIEF!!! MY MONEY WAS GOOD ENOUGH TO PAY FOR AN AWFUL, DREADFUL, UN EATABLE MEAL BUT I HAVE TO WAIT A WEEK FOR A REFUND........ GOODNESS, IS THIS THE PRIDE YOU AS AN OWNER OF A FRANCHISE HAVE IN THE MEALS AND STAFF YOU SELL AND PAY!! WHERE IS YOUR QUALITY CONTROL? MR/MRS OWNER OF THE FRANCHISE, YOU LONG GONE RECEIVED THE CREDIT IN YOUR ACCOUNT FOR MY DREADFUL MEAL. I WANT MY REFUND WITHOUT ANY FURTHER DELAY AS I PAID TWICE TO HAVE A LUNCH WHILE YOU SIT WITH MY MONEY!!!