NB
Nino B

1 reviews | Active since Jan 2014

30 Jul 2015, 09:30

Cold food, cold coffee, cold hearted employees

I have had the most terrible experience ordering from Wimpy in Meadowdale. I placed an order for delivery, after about 40 minutes I did not receive my order and decided to call to enquire if the driver had left. On the other line was a rude, negligent staff member who did not even confirm where I am calling from or what my order was, assuring me that my order will be there shortly also advising that she had forgotten to mention that they are only using one bike today. After another 15-20 minutes, I had still not received my order. I called back and told the woman that the driver had still not come, and that I would like to cancel my order, she did not even try to explain, simply said \okay"and hung up. about ten minutes later the driver showed up with my order"

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Replies (1)
Wimpy
Wimpy's reply04 Aug 2015, 14:19
Official
Hello Nino_Brown,

Thank you very much for taking the time to report your experience with our MEADOWDALE branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care