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opperman.zani opperman.zani
1 reviews | Active since Jul 2016
22 Dec 2018, 21:10
Cold food and Lack of Service
Restaurant was about 1/3 full. The food took over 30 min and was half raw and ice cold upon arrival. The manager and waitress provided no explanation or applogy and did not even try and rectify the issue. Disgusting service.
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Wimpy's replyOfficial
10 Jan 2019, 14:53 Hi Elzaan
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Wimpy's reply10 Jan 2019, 14:53
Official
Hi Elzaan
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***