SM
Sharlani M
1 reviews | Active since Nov 2009
21 Apr 2015, 08:55
Cold Food !!!!
We visited the wimpy at centurion mall this last Saturday. My daughter ordered a chicken mayo sandwich and chips. Her chips were cold, I informed the waiter who brought us another plate of cold chips. My food arrived and my mushroom sauce was cold. I then called the manager and informed her that this is inedible. On a cold day to receive cold food was extremely unsatisfying. The manager said she would inform the kitchen staff and never came back to me. I asked for a doggy bag and went home to warm my food. The staff seem to have a don't care attitude to customer service. Extremely disappointed and will not be returning to this restaurant in the near future.
Helpful (0)
Replies (1)0
Replies (1)
Wimpy's replyOfficial
30 Apr 2015, 11:34Hello shandy,
Thank you very much for taking the time to report your experience with our Centurion Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Centurion Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply30 Apr 2015, 11:34
Official
Hello shandy,
Thank you very much for taking the time to report your experience with our Centurion Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Centurion Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,