jL
jonathan L
1 reviews | Active since Sept 2015
13 Sept 2015, 12:34
cold coffee, no sugar, long wait
Arrived at the wimpy at the airport for a quick meal and coffee before my flight. What a big mistake that was. Coffee took 15 minutes, food arrived cold. No sugar was brought. No manager was present to attend to us. Food was sent out at separate times. All in all I am disgusted by the service at this restaurant and will never go back to a wimpy again. Come on guys, you're at an airport. I expect much better from a place in such a busy area
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Wimpy's replyOfficial
14 Sept 2015, 11:29Hello hardrock789,
Thank you very much for taking the time to report your experience with our Cape Town Airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Head Office
Thank you very much for taking the time to report your experience with our Cape Town Airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Head Office
Best regards,
Wimpy's reply14 Sept 2015, 11:29
Official
Hello hardrock789,
Thank you very much for taking the time to report your experience with our Cape Town Airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Head Office
Thank you very much for taking the time to report your experience with our Cape Town Airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Head Office
Best regards,