hB
hermann B
1 reviews | Active since Mar 2009
14 Feb 2015, 12:18
COLD BURGERS AND UNFRIENDLY STAFF
Went to West Coast Village on 14/2/2015. TABLE 2/CHK 1382./ NAME LOUISE appears on slip.<br> Ordered 2 burgers.Waited 20min (no problem) Burgers arrived ice ice cold. The processed cheese on the one did not even show a sign of being in contact with any heat, Went to pay and bill was shoved accross counter ! NOT even in folder as we have experienced at Wimpy's over the last more than 30 years,,just the paper.! Were not told it was ours ! We had to ask if it is ours.We told staff cheers, we will never be back.There are many eateries out there with splendid food and service.we will spend our money there.
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Wimpy's replyOfficial
16 Feb 2015, 14:20Hello hermann,
Thank you very much for taking the time to report your experience with our West Coast Village branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our West Coast Village branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply16 Feb 2015, 14:20
Official
Hello hermann,
Thank you very much for taking the time to report your experience with our West Coast Village branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our West Coast Village branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care