CM
Chantel M
1 reviews | Active since Sept 2017
05 Sept 2017, 19:31
Cold breakfast
We got seated @10h45 and was served by Tsida. The table was on the soft seats near the smoking area. We order 3 cappunicos and a latte and got 4 cappunicos. 2 large and 2 regular. Our breakfast order was 2 farmhouse - one soft eggs and the other medium. Scrambled egg , cheese griller bowl and the promotion breakfast. We ordered at 11h00 the breakfast and got the food at 11h50. ICE COLD. The bread with the breakfast bowl wasn't toasted, and my bread was the crust. The tables around us was served by other waiters and when we asked to call us waiter - the answer was they would but she only made her appearance when she brought the food with the excuse the kitchen is a bit busy and therefore very slow.
For us it was unacceptable - it was supposed to be a fun day with friends.
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Wimpy's replyOfficial
28 Sept 2017, 13:39Thank you very much for taking the time to report your experience with our Grand West branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
Best regards,
Wimpy's reply28 Sept 2017, 13:39
Official
Thank you very much for taking the time to report your experience with our Grand West branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
Best regards,