Coffeee

Coffee

Visited this establishment on Sunday 1 December after watching a show in the Grand Arena for coffee and waffles. We arrived at 5.30 waited for about 20 minutes to be served and ended up having to call a waiter to come and assist us because NOBODY came to assist. I must stress the fact that the place was relatively EMPTY and yet the tables were full of used plates and cups from previous patrons and they took forever to come and ask what we were interested in ordering. After placing our order, we waited a full HOUR for the waffles to arrive. They were TERRIBLE because they were rubbery and not nice at all. We were tempted to send them back, bit that would have meant waiting another hour! The service was poor, the waffles were very, very bad! When we asked why the service was so slow, the answer was that they did not know that there was going to be a show at the Grand Arena and that is why they were short staffed! Not a good enough excuse for an establishment in Grand West! We will NEVER go back there!