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1 reviews | Active since Aug 2016

01 Aug 2016, 08:50

Cheap and Nasty Ruse. "Double Up Breakfast on Mondays"

<p>Really Wimpy? You should be ashamed. Your latest campaign " "Double Up Breakfast on Mondays" is a sham, and a cheap and nasty trick to get people to go into the branches.<br />I encouraged 5 of my friends (several of the pensioners) to meet on Monday morning at Wimpy and have a get-together with your breakfast special. We all drove out from our respective places of work or homes to Pavilion, only to find out the "Special" IS NOT AVAILABLE at Pavilion branch and probably other branches as well. <br />Unfortunately for you, in our case all 6 people opted to leave, so in fact you didn't gain 6 customers you made 6 people extremely disgusted with the ruse. <br />This was extremely embarrassing for me in particular as I persuaded them all to do this. I am so angry and disgusted with Wimpy. <br />REALLY WIMPY THAT'S SO LOW. CHEAP AND NASTY RUSE.<br />If it was not a dirty ruse, then your marketing dept should be fired. They are not worth the salaries you pay them. Why on earth have a nation wide campaign that your branches/franchisees are not aware or prepared for, or refuse to comply with. YOUR MARKETING IS BACKFIRING BADLY.</p>

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Replies (1)
Wimpy
Wimpy's reply01 Aug 2016, 11:42
Official

Thank you very much for taking the time to report your experience with our Pavilion branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Wimpy Customer Care