1 reviews | Active since Sept 2019
Chased away by waitress they want to go home early
I recently visited one of you Cape Town restaurants in Golden Acre, Cape Town CBD on a Saturday and i was turned away by one of waitress ( Princess)telling me they cant service me and my family simply because they close at 3pm and i was there at 14:40pm.
I argued with her telling her it not even 15:00 yet she said the kitchen staff already cleaned the kitchen so they cant assist me. I had to drive all the way to V&A Waterfront with my family all this caused inconvenience on my side.
I'm so so disappointed with the service i got and i will never set my foot at that store ever again. If its how your waitresses treat customer's then I'm afraid you'll lose customers to your competitor's. Your food is great but the service its bad.
Im not happy at all with what happened just because they want to go home early they have to chase us" paying customers " out 30 minutes prio to closing time . If they can do it to me how many other people they have done it to?
I told her I'm gonna write a complaint that's when she and another lady said we can come in its fine but that time i lost my appetite and i was furious.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.