RL
Robin L
1 reviews | Active since Jul 2016
28 Jul 2016, 11:33
Case: 194024 Re-Opened.
<p>On 04.07.2016 I sent an email to Wimpy, yes again, to complain about the poor quality of their food. The first time I received the standard apology answer. The second time Wimpy didn't even bother to respond so I am opening the previous case: 194024. You would expect that the branch manager Mr. Brian Skosana, of Wimpy OR Tambo would at least felt obliged to respond to a customer about the poor food his outlet is serving. It is all happening on your watch Brian. It is clear he doesn't care about the food and he also doesn't care about his customers that at the end pay his salary.</p> <p>I guess you don't need integrity when you are an employee of Wimpy. I send my email to various sources at Wimpy but nobody evebothered to reply, I guess poor food seems to go together with bad attitude at Wimpy OR Tambo.</p> <p>Edgar Chuene ********** ********** ********** ********** ********** ********** ********** <p> </p>
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Replies (2)
Wimpy's replyOfficial
01 Aug 2016, 11:35
Thank you very much for taking the time to report your experience with our OR Tambo branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply01 Aug 2016, 11:35
Official
Thank you very much for taking the time to report your experience with our OR Tambo branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
RL
Robin L's updateReviewer Update
09 Dec 2016, 14:54Dear Wimpy,
It is many months ago and I am still waiting to be contacted by a representative of the store aswell as the Customer Care. The matter is still not solved and this case 194024 is still open. Your service is as bad as your food, you guys don't even try to resolve this matter.
RL
Robin L's update09 Dec 2016, 14:54
Reviewer Update
Dear Wimpy,
It is many months ago and I am still waiting to be contacted by a representative of the store aswell as the Customer Care. The matter is still not solved and this case 194024 is still open. Your service is as bad as your food, you guys don't even try to resolve this matter.