Can't get it right

<p>We order, almost every day, at least two cups of Wimpy Coffee from the Brits outlet. We even have a “coffee petty cash”.</p> <p>The standard order is two Mega Wimpy coffees, one with three brown sugar and the other with three sweeteners. Sometimes we add a sandwich and / or a tab.</p> <p>After numerous order fails we asked if they can rather put the sugar and sweetener in for. The reason for this is either they don't bring s****s or they bring the wrong sugar of a few times no sugar. </p> <p>The sandwiches have a similar fate. Sometimes the extra cheese is not placed with the order and sometimes the bread type (white / brown) is incorrect. </p> <p>Today we ordered our standard coffees and on receipt I see that on the one there was written “white” and I called the Wimpy and asked if the order was correct. I was assured that the order was correct and I left it at that. A few sips later the Dr told me that the order is incorrect and that she is drinking coffee with sugar.</p> <p>She doesn’t take sugar AT ALL, not even fizzy drinks.</p> <p>At the same time the driver arrives with another coffee (with sweetener) and states that the order was incorrect and that we must give the other one back.</p> <p>Our Dr stated that she feels uncomfortable to give something back that she already drank and upon that we were instructed that we must throw the coffee out as they must return the empty cup!</p> <p>Bear in mind that our order on Saturday was also incorrect.</p> <p>Wimpy we are really frequent patrons and eat there at least once a week. Can’t a frequent patron and / or an order be done correctly after five months. We spend AT LEAST R2500 a month on coffes that we order during office ours. Cleary this does not count for anything at Wimpy. The realization hit home now when we did the calculation that we can actually buy a coffee machine. Yes, it may not be a Wimpy coffe, but at least it will be a decent coffee. </p> <p>I really think that training / competence should be a priority. </p> <p> </p> <p>I would like to acknowledge that the owner called but at that stage I was am not ready to talk. </p> <p> </p> <p>Oh, we gave an amazing review on the outlet a time ago, from there it (unfortunately) was all downhill.</p>