SM
Sophia M
1 reviews | Active since Mar 2015
26 Mar 2015, 11:26
Burned Food
I went to Wimpy Silver crossing complex with my colleagues for breakfast on the 26th March 2015. We waited for our food longer than 45 minutes and when we got our food the lamb sausage, beef patties and the bacon were cremated. I complained to the manger(Anna) who had an attitude towards the issue without any solution to my complaint, as we went out the door after settling the bill the staff made funny comments that we wanterd free food, I find thta so unprofessional towards me and my colleagues.
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Wimpy's replyOfficial
14 Apr 2015, 09:39Hello Complaintshp,
Thank you very much for taking the time to report your experience with our Silver Crossing Complex branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Silver Crossing Complex branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply14 Apr 2015, 09:39
Official
Hello Complaintshp,
Thank you very much for taking the time to report your experience with our Silver Crossing Complex branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Silver Crossing Complex branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,