MN
Makhensi N'waMathevula

1 reviews | Active since Mar 2019

15 Mar 2019, 14:27

Broken windscreen at wimpy's carwash and no refund whatsoever.

I took my car to the Wimpy car wash on Monday 11th March 2019 in Nelspruit ferreira street,when i returned to fetch my car i noticed a windscreen crack on my car . I questioned it and the guy who washed the car never said anything. I vividly remember that my car didnt have a crack on the windscreen when i dropped it to be washed.

I took my car for examination and BMW is charging me almost R 8 000 to replace the screen,my insurance wants an excess of R1 500 in order to replace the screen. i approached wimpy and told them i prepared to pay R1000 can they pay the balance .

Wimpy's response was that they have a disclaimer board at the car wash so i brought my car at the car wash at my own risk. They cracked my windscreen and they have the guts to tell me that i dropped the car at my own risk ? This is so wrong.

Name of the manager : Donavan Steenkamp Location : Wimpy, Ferreira street,Nelspruit,1200 Contact number : **********

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Replies (1)
Wimpy
Wimpy's reply15 Mar 2019, 15:01
Official
Hi Makhensi

We appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Wimpy Team Customer Care Line: ***