1 reviews | Active since Jun 2019
BROKEN PATTY *** FOOD!!!!!!!
I was quit hungry yesterday so I had to decide KFC OR WIMPY BOTHASIG. I have always enjoyed a Wimpy burger and it wasn't my first time visiting the Wimpy in Bothasig Mall. It was late afternoon so there weren't many customers. I ordered a Bacon and Cheese Burger with a Cheese sauce and a GOURMET PEANUT BUTTER MILK SHAKE. I asked if it is a thick milk shake and the waiter who was also in charge at that moment answered me YES and that they don't have double thick milkshakes anymore. The order came and I was immediately NOT happy with what I saw. It looked like JUST A BUN!!! I lifted the top to see IF there's ANYTHING inside. There was hardly any tomato relish and instead of 2 streaky bacon strips there were 1 whole one and the other one were the broken off ends that was nicely but on to form a cross so that it looked like 2 strips!!! The strips didn't even reached the ends of the burger patty!! THEN I saw the PATTY was BROKEN in HALF AND it wasn't ALL THERE!!! SO I THOUGHT WERE'S THE REST AND THIS MIGHT HAVE FALLEN ON THE FLOOR!! The chips was brown yellow from old oil and it was fried so long the it wasn't chips anymore!!! Then I came to the milkshake. It was so watery and to be charged R46 rand for flavoured milk IS JUST NOT FAIR!!!!!!! NOT IF YOU'VE BEEN EATING AT WIMPY SINCE 1974!!!!!!!!!! I immediately told her I don't want it because that's not what I ordered. She started to argue but said its ok and took it back. I asked that I want to speak to the owner which weren't there at the moment. I left and went to satisfy my hunger at KFC. I went back after that to see if the owner were back. I started to tell him that what I was unhappy with and I could see that he wasn't going to be helpful at all from his body language. He said there wasn't anything wrong with the meal and I told him I rather leaf if that's his attitude. When I left he started chirping me that why am I complaining because I didn't even pay for the meal and that I wasted a plate of food. I went back in and asked him to bring the plate so that I could show him what was wrong. First he refuse and started to get aggressive with me and then he lost his temper and he told me to leave. I refused because I want him to show me what he was talking about. He went to go and fetched a PLATE and he lifted the top of the bun. BUT THIS WASN'T the SAME PLATE OF FOOD THAT I SENT BACK I TOLD HIM. The patty was whole and the bacon was lying side by side!!! Very proud of himself he assured me that there wasn't anything wrong with it and there wasn't anything wrong with it because it wasn't the plate of food they served me!!!. I told him that the patty was broken in half when it was served to me!! HE TOOK THE PATTY WHICH WASN'T OF THE PLATE I ORDERED, HE BROKE IT IN HALF AND SAID "THERE ITS BROKEN IN HALF!!!" SO NOW TEHERE IS 2 PLATES OF "WAISTED FOOD"!!! I don't know if the waiters swopped the plates form the time I left and when he arrived. I then asked the person who served me to tell the owner that the patty was broken in halve as I showed her, she then just walked of as if she's been caught out by her little trick of swopping the plates. I couldn't believe my eyes!!!! He took the plate back and again accused me of wasting a plate of food. I phoned Wimpy's head office to get this OWNER to apologise which he refused to do!!!!!!!
I am not a dog and I don't like to be treated like one neither am I a *** and wont eat food that's only fit for ***s to eat!!!!!
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
