bM
buhle M

1 reviews | Active since Jun 2015

06 Jun 2015, 18:04

blaming sauce for off meat

I love my Wimpy breakfast and know how all the meals on the menu taste like. Today I was served a piece of sirloin steak that had the distinct foul smell of meat that has gone bad. Upon making the waiter, cook and manager aware of this I was told the smell is from the basting sauce. Fair and fine I asked for my steak to be made without the so called basting sauce. Lo and behold same smell and foul taste. When I asked the waitress to please smell and taste the meat she blatantly refused. To make matters worse the place was buzzing with flies, and I had to drive back upon realising that they had not given me toys that come with the kiddies meal! Wimpy Moffet on Main needs a visit from the health inspector and some training on how to run a franchise business.

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Replies (1)
Wimpy
Wimpy's reply08 Jun 2015, 14:28
Official
Hello buhle25,

Thank you very much for taking the time to report your experience with our Moffet on main branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care