1 reviews | Active since Dec 2015
Billing query and rude management
I visited the Wimpy in Sunward Park and ordered a South Africa breakfast and asked to substitute the 2 eggs with a piece of bacon and a sausage. When paying the bill, i noticed they had subtracted the 2 eggs (-R12), but had added an extra R24 for the bacon and sausage I substituted the eggs with. I therefore had to pay an extra R12 which I did not agree to. I asked to substitute the eggs and not add any extras, simple.<br> <br> I then spoke to a lady who informed me that the price of ingredients are different. I just asked to substitute the 2 eggs with a piece of bacon and a sausge - I didn't ask for any extras. Then a male manager came out and said to me \This is bull!"I then responded \""That's not customer service\"" and he continued telling me this is bull!! Very bad attitude. <br> <br> The R12 does not bother me which I did not end up paying (they made me try to feel bad telling me the waitress would have to pay it - no one should have to pay anything) however I don't appreciate management speaking to me in that way telling me that I'm talking bull!! Disgusting. I"
Thank you very much for taking the time to report your experience with our Sunward Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Sunward Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
