AK
Anneke K

1 reviews | Active since Jul 2016

26 Jul 2016, 04:35

Best service beyond duty

<p>We are a business also situated in Middelburg Mall. I went to Wimpy Middelburg Mall to hear if they could assit us with about 21 breakfasts delivered 7h30, 22 July at our business. I asked the manager but she said they only open at 8h and cannot help that early. Then this other lady Lindiwe, steped into our conversation. She immediatly told the others they can do it...it is business! She said they will deliver 730 at our door. So Thursday we gave her the list of the 19 orders. Friday morning 735 she was at our door with all the meals still hot! This Lindiwe is an asset to your company. She understands customer needs, go beyond duty and deliver on a promis. Im sorry she is not your manager there. She has vision and understand your business. She deserve a big Thank You from us. Please look after this staff member of yours. She is special. </p>

0
Replies (1)
Wimpy
Wimpy's reply28 Jul 2016, 09:56
Official

We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our Middelburg Mall branch. We are so happy to hear that you are receiving excellent service from them! Your compliment has been received by our Customer Care centre and has been recorded it on the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Wimpy Customer Care