sS
sonwabojekeqa S

1 reviews | Active since Aug 2010

31 May 2015, 08:40

Bay west Wimpy franchisee speaks horribly to clien

I recently visited Wimpy at the New Bay West Mall in PE. What a disgrace!!! I was most welcome by the foreign head waitress with tremendous respect, empathy and kindness. Upon giving my order, which they do have on the system, I was told in a rush, attitude and anger by the pouncing female owner that this item which is on the system is not available on the menu in the store as they do not have stock. She refused the waitress' recommendation of going to PnP and purchase the item in order to meet the customer's need. One would think that Wimpy's ultimate goal is to satisfy the customer by all means. I support other Wimpy outlets on a daily basis but never have come across an owner's attitude as horrible as this. Completely unacceptable to be treated as such because i'm black. Wimpy is for the rainbow nation, or so I thought.

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Replies (1)
Wimpy
Wimpy's reply01 Jun 2015, 10:58
Official
Hello jekeqa,

Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care