BADSERVICE, FOOD ETC
I am really discusted in this wimpys food not nice prepared one oniom ring was on my stackburger, and the patty very overcooked. when it come to the payment of the bill when I wanted to insert my bankcard in the cardmachine ,the lady by the name of Maggie said to me i cant started the transaction, i just want to insert my bank card myself. she were not proffesional at all!!!!!!! My husband explained to het I am not going to start the transaction just insert my card, peviouscard were pusched in to hard and was damaged.she starded not speaking nice to me and she called the owner. she **** to the owner by saying I wanted to start a transaction. Which isnt true. This Wimpy need to leard customer service from Wmpy Kranskop. HOW TO PREPARE AND TREAT CUSTOMERS. I WILL NOT MAKE USE OF THEM ANY MORE .
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***