KM
Koketso M

1 reviews | Active since Dec 2018

05 Dec 2018, 14:25

Bad start but good management

I entered the restaurant and felt unwelcomed. The waitor who offered me a table did not want to serve me. Long story short I was moved from one table to another, one waitor to another and I just figured that they were busy and because I was starving, I just figured that I should go to a different branch. As I was walking out I thought that what if the next branch would be just as busy. So I asked the manager at the door if she would call to check and she offered to serve me herself. She gave me the best service. The food was out in less than 10mins after ordering. Eventually I enjoyed my meal despite the rough start. Thank you to Carmen the manager at Wimpy at Pretorius(pta cbd). If I had walked out the rating would be 0/5 but because there are people who actually care what the customer thinks, I am rating 5/5.

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Replies (1)
Wimpy
Wimpy's reply19 Dec 2018, 11:38
Official
Hi Koketso
 We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Wimpy Team 

Customer Care Line: ***